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About :: What do we do?

Formation of the Potter-Randall 9-1-1 District

What is E9-1-1?

Enhanced Nine-One-One (E9-1-1) is a single, easy-to-remember number used when reporting emergencies to fire, police and emergency medical service providers. The  E9-1-1 system, operational in the Potter-Randall Emergency Communications District, is designed to automatically route any 9-1-1 call, placed from a telephone instrument (including wireless and Internet) within the District's geographical boundaries, to the proper public safety answering point (PSAP) responsible for dispatching emergency services to the caller. (At the current time, there are limitations to both wireless and Internet location technologies.)

Benefits of E9-1-1

The E9-1-1 system has enhanced the ability of emergency service providers to save the lives and property of citizens in the Potter-Randall 9-1-1District.  Some of the direct benefits of the emergency communication system provided by the District include the following:

  • Only one three-digit number to remember in an emergency situation.
  • The 9-1-1 call is routed to the proper agency responsible for dispatching help to the caller.
  • Telecommunicators have the equipment and training necessary to communicate with hearing/speech impaired callers using TTYequipment. (Standards for the technology to access 9-1-1 using text messaging, instant messaging and email are currently under development. These services will be part of the NG9-1-1 System.)
  • The caller's name, address and telephone number, as well as the proper fire, police and emergency medical service designated to respond to the caller's address, is automatically provided to the telecommunicator; thus reducing total response time.
  • In the event the caller is unable to speak, the telecommunicator has the ability to dispatch help to the caller's location that is provided by the E9-1-1 system.
  • E9-1-1 supports virtually every spoken language thru interpretation services provided by the District.
  • All PSAPS in the Potter-Randall 9-1-1 District are part of a common network, allowing each to transfer calls, conference multiple PSAPs and/or share information within a closed system.
  • ANI/ALI information provides a means to control and reduce prank calls.
  • The public education programs associated with E9-1-1 promote citizen awareness and involvement with emergency service providers.
  • The E9-1-1 system enhances local government's ability to address the ever growing public expectation of emergency services created by the technology vendors, the media and popular television programming.
  • The E9-1-1 system is designed to allow PSAPs the ability to directly transfer a caller to another public safety agency or poison control center.
  • The E9-1-1 system will identify calls from wireless and Internet phones, advising the telecommunicator to ask proper questions to determine the location of the emergency.
  • Phase I provides the caller’s telephone number so that the telecommunicator has the ability to reconnect if the call is terminated.
  • Phase II provides additional location information to telecommunicators.  Location information for Internet phones (VoIP) is typically entered by the subscriber through a website.
  • The system has the ability to identify telephone companies serving 9-1-1 callers, thus streamlining the process for reconciling routing and database errors.


During its 1985 session, the 69th Texas Legislature passed Article 1432e (Section 772, Texas Health and Safety Code), Emergency Telephone Number Act, which provided for the creation, administration, expansion, funding and dissolution of emergency communication districts in certain counties in Texas. The Emergency Telephone Number Act is the legislation under which the Potter-Randall Emergency Communications District operates.


Section 772.302, Texas Health and Safety Code, states the purpose of the Act to be the following:
“To establish the number 9-1-1 as the primary emergency telephone number for use by certain local governments in this state and to encourage units of local governments and combinations of those units of local government to develop and improve emergency communication procedures and facilities in a manner that will make possible the quick response to any person calling the telephone number 9-1-1 seeking police, fire, medical, rescue and other emergency services.”

Organizational Structure

The board of managers is the governing body for the Potter-Randall 9-1-1 District. The counties, participating cities and villages appoint the board. Board members serve staggered two-year terms and are eligible for reappointment. The following members currently sit on the board of managers:


Board Member        

Sheriff Joel Richardson, Chair
Sheriff Brian Thomas
Colonel Martin Birkenfeld
Chief Sam Baucom
Cheif Dale Davis
Mr. Brian  Booker
Mr. Bud Cochran 


Randall County
Potter County
City of Amarillo
City of Amarillo
City of Canyon
AT&T - (Advisory)
Villages of Timbercreek Canyon 
    Lake Tanglewood


The Emergency Telephone Number Act states, "…the board shall manage, control and administer the District. The board may adopt rules for the operation of the District." The legislation also allows the board to appoint a director of communications for the District who serves as its general manager. The director, with approval from the board, manages the services necessary to carry out the purposes of the Emergency Telephone Number Act. The Potter-Randall 9-1-1 District's staff is responsible for performing all the duties that may be required for the District to accomplish its mission within the framework provided by the board.

The Potter-Randall 9-1-1 District employs six full time staff members and two contractors that provide the planning, operations and maintenance functions for the District. Included in the organizational chart are the titles of staff members in each program area.