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Public Education :: Resources

9-1-1 Tips

  • Dial 9-1-1 from somewhere safe. If you are calling to report a fire, get out the burning structure before calling.
  • Try to stay calm & speak clearly.
  • Give the 9-1-1 operator  your location:
    • Address- St, Ave, N, S, E or W
    • Cross streets
    • Landmarks
  • Give the 9-1-1 operator your phone number.
  • Describe what type of help is needed:
    • Police/Sheriff
    • Fire
    • EMS/Ambulance
  • Answer all questions.
  • Do not hang up until the 9-1-1 operator tells you it is okay to do so.

Non-English Speaking Callers
9-1-1 speaks your language! When a non-English speaking caller uses 9-1-1, the 9-1-1 operator has the ability to add on an interpreter through the use of Language Line, which offers translations in more than 140 languages.

A non-English speaking caller may hear a short conversation in English and some clicking sounds as an interpreter is added to the 9-1-1 call.


 

Important Cell Phone Information

When Dialing 9-1-1 from Your Cell Phone

  1. Call only for immediate emergency assistance—medical, fire, or police.
  2. Be prepared to provide your location and any essential information the 9-1-1 operator may need.
  3. Stay on the line until told to hang up. You may be transferred to another agency.

Active Cell Phones:

Be sure to give the call taker your phone number right away in case the call is dropped so the 9-1-1 operator can call you back

With most cell phones your location can be tracked.

Inactive Cell Phones without a Service Plan

Even cell phones without active service can dial 9-1-1. Take batteries out of cell phones before recycling them or giving them to a child to play with. As long as the phone will hold an electrical charge, it can be used to dial
9-1-1.

Give your location right away. 9-1-1 does not receive location information from phones that do not have service.

Call back if you are disconnected. 9-1-1 will not be able to call you back.

Pre-paid Minutes Cell Phones

  • Give your location right away. With some phone models or minute plans, 9-1-1 does not receive location information.
  • Next tell the 9-1-1 operator what type of help you need.
  • If you run out of minutes during a 9-1-1 call, the call will end. 9-1-1 cannot call you back.

HELP AVOID ACCIDENTAL CALLS WITH THE FOLLOWING TIPS:

  • Do not hang up on an accidental 9-1-1 call. Inform the 9-1-1 operator that the call was an accident before you hang up. 
  • Do not pre-program 9-1-1 into your or your child's cell phone's speed dial. This can lead to accidental calls.
  • Teach young children how and when to dial 9-1-1 from a cell phone. Train them to press 9-1-1 and the “send” button only in an emergency.
  • Lock it! Please lock your cellphone key pad before placing it in your purse or pocket.

  • Text-to-9-1-1 is now available in Potter and Randall Counties When an emergency occurs, calling      9-1-1 isn’t always an option. Residents in Potter and Randall counties can now send text messages to 9-1-1. Text-to-9-1-1 provides accessibility to the hearing and speech-impaired population and provides an alterna-tive to reach help in a dangerous situation when a voice call is not possible or where a voice call fails due to a high-volume of activity. We are pleased that this service is now available however; The Potter Randall 9-1-1 Emergency Communications Dis-trict asks that you

    “Call If You Can, Text If You Can’t.”


    How to text-to-9-1-1 in an emergency
     Enter the numbers “911” in the “To” field
     The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed (Police, Fire, Medical)
     Push the “Send” button
     Be prepared to answer questions and follow instructions from the 9-1-1 call taker
     Text in simple words – do not use abbreviations or slang
     Keep the text message brief and concise
    When to text 9-1-1
     If you are deaf or hard of hearing, speech impaired, or non-verbal
     When making a voice call could put you in danger
     If you are injured and cannot speak
     If you are in a remote location and can only send text messages
    What you should know
     Photos and videos cannot be sent to 9-1-1 at this time
     Text-to-9-1-1 will only work in SMS format. Your device must have a text or a data plan. A “group text” will cause your message to 9-1-1 not to go through. Do not send your emergency text to anyone other than 9-1-1. Do not use emoticons or other symbols and do not use abbreviations or acronyms
     You may receive a “bounce back” message similar to following “ Text to 9-1-1 is not available please make a voice call” if a network provider is experiencing technical difficulties, your device is not supported, or you have traveled to an area where Text-to-9-1-1 is not supported. Currently this ser vice is available to all citizens and visitors to Potter and Randall Counties, including the cities of Amarillo and Canyon.
     Please do not text and drive

 


 

Other Important Numbers

Amarillo Non-Emergency Line
806-378-3038

City of Amarillo-Animal Control
 806-378-3092

City of Canyon– Animal Control
806-655-5005

Poison Control
1-800-222-1222

 


 

To Schedule a Presentation

To schedule a 9-1-1 presentation and/or an appearance by Red E. Fox or Cell Phone Sally for your next school or community event, Please contact Leticia Truex at 806-374-9800 or email her at ltruex@pr911.org.

 


 

Voice-Over Internet Protocol

Voice over Internet Protocol (VoIP) also called Internet, digital, broadband, or cable phone service is a rapidly growing alternative to traditional phone service.  Its popularity is fueled by low prices, new features, and the consumer's ability to choose a phone number from nearly anywhere in the country (and sometimes, other countries).  Many industry experts anticipate VoIP's growth will outpace the growth seen by the wireless industry in the last decade.

VoIP may look and appear to work like a traditional phone, but it connects to the internet and not a telephone line.  There are several critical factors to consider regarding the impact of this service on your ability to call 9-1-1 in an emergency.  While VoIP is an attractive option, it is important for consumers to understand the potential limitations the technology has with respect to accessing 9-1-1.

  • Verify that you can access 9-1-1 with your phone.  Check your service provider's web site for emergency calling features
  • Register your address accurately.  If in doubt about your 9-1-1 address, call the Potter-Randall  County 9-1-1 District Office.
  • Be sure to keep your registered location current with your VoIP provider, especially if you move
  • When calling 9-1-1, give your location and callback number
  • Call back if you get disconnected
  • If the power is out, your VoIP service may also be out If you travel with your VoIP adapter, your call may not reach the correct 9-1-1 center.  You should call from another phone
  • Inform all persons at your home or office about your VoIP service
  • Post your address and phone number near your phones
  • It is a good idea to know what police or sheriff's department is responsible for your 9-1-1 call and have their phone number on hand to provide to the call taker if your call arrives at a remote call center
  • For more information about 9-1-1 and Voice over Internet Protocol phones go to: www.911voip.org